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Travel Insurance

Travel with peace of mind with Southern Cross Credit Union travel insurance


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With access to a global medical network you're never alone. Because it matters.


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With our travel insurance, you are not just buying a policy, you are also buying increased peace of mind. Your policy will entitle you to emergency assistance 24 hours a day, 7 days a week.

Travel insurance benefits

  • Unlimited cancellation & overseas medical insurance
  • Accompanying dependant/children/grandchildren under 21 covered free
  • Cover for luggage, travel documents and credit cards
  • Cover for additional travel/accommodation expenses incurred, during your journey, due to sickness or injury (except Budget)
  • $6,000 rental vehicle excess cover
  • $5 million personal liability cover

Comprehensive cover
International single trip policy offering 16 travel and medical benefits. The Comprehensive policy provides our highest level of cover.

Domestic Cover
Single trip policy offering 10 benefits designed to cover Australian travelling domestically for up to 35 days

Budget Cover
International rescue and overseas medical and personal liability policy designed for the budget conscious traveller

Frequent Traveller
Cover 12 months multi-trip policy, trip duration or maximum journey periods apply, designed for the frequent traveller.


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Single/Duo (per person)
Australia Only
Single/Duo (per person)
Comprehensive International
Single/Duo (per person)
Frequent Traveller
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Cancellation fees and lost deposit - Unlimited Unlimited Unlimited
Overseas emergency medical assistance Unlimited - Unlimited Unlimited
Dental expenses $500 - $500 $500
Additional expenses - $50,000 $50,000 $50,000
Hospital cash allowance - - $5,000 $5,000
Accidental death - $25,000 $25,000 $25,000
Permanent disability - - $25,000 $25,000
Loss of income - - $10,400 $10,400
Travel documents, credit cards and travellers cheques - - $5,000 $5,000
Theft of cash - - $250 $250
Luggage and personal effects - $7,500 $7,500 $7,500
Luggage and personal effects delay expenses - - $250 $250
Travel delay expenses - $2,000 $2,000 $2,000
Alternative transport expenses - - $5,000 $5,000
Personal liability $5 million $5 million $5 million $5 million
Rental vehicle excess - $6,000 $6,000 $6,000
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This information about insurance coverage is a summary only.  Terms, conditions, limits and exclusions apply.  You should consider whether this insurance product is suitable for your circumstances and consider the provision of the Policy Document (Product Disclosure Statement) (PDS) for Budget Cover, Australia Only, Comprehensive International, Frequent Traveller.

To make an insurance claim online:

Online, any time

The fastest, easiest way is via our online claim form. You can submit your insurance claim notification 24 hours a day, 7 days a week, whenever it suits you.

It takes less than 10 minutes to complete the online claim form, and once we receive it, one of our friendly claims consultants will contact you as soon as possible.

  • Secure form
  • There are no phone queues
  • Immediate confirmation number for your reference
  • You can submit your home insurance claim form 24 hours a day, 7 days a week

Submit your claim to our underwriter via the online claim form.

Over the phone - 24 hours a day, 7 days a week claims hotline

Alternatively, you can call us on 1300 555 030 and one of our friendly consultants will take you through the claims process.

Travel Insurance is underwritten by Allianz Australia Insurance Limited (Allianz), ABN 15 000 122 850, AFSL 234708 of 2 Market Street, Sydney, NSW 2000. Allianz has appointed AWP Australia Pty Ltd trading as Allianz Global Assistance ABN 52 097 227 177, AFSL 245631 of 74 High Street, Toowong, QLD 4066 to issue and manage this insurance and administer all emergency assistance services and benefits of this insurance. Southern Cross Credit Union, ABN 82 087 650 682 AFSL No 241000 refer this product as agent for Allianz for which it receives a commission.

We do not provide advice on this insurance based on any consideration of your objectives, financial decision or needs. Policy terms, conditions limits, exclusions and underwriting criteria apply. Before making a decision, please consider the Policy Document Product Disclosure Statement ('PDS'). To acquire the product you can either apply online or call 1300 360 744.

If you purchase this insurance, Southern Cross Credit Union will receive a commission that is a percentage of the ‎‎premium. Ask us for more details before we provide you with any services on this product.

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