FAQ's
Below are some helpful frequently asked questions to help you get started. If you need any further assistance, please feel free to call our team on 1300 360 744, pop into a Financial Service Centre or Contact Us using the below.
Netbanking
I’ve forgotten my password.
Contact us on 1300 360 744 or 02 6672 2744 during business hours (Mon-Tues, Thu-Fri 9am-5pm, Wed 9:30am-5pm) and we will provide you with a temporary password. To restore complete security you will be required to change the temporary password on your first visit to the site.
Can I open accounts online?
Yes, you can open Transaction and Savings accounts online via NetBanking. Once you have logged in simply go to Accounts in the top menu, select New Savings Account and follow the instructions.
I need to activate my debit card.
You can now activate your debit card online. Log in to NetBanking and go to Services & Help in the Top Menu, select Card Activation and enter the details of your card
When I go to the login page, it just comes up blank. How can I login?
Try using a different browser, for example, Mozilla Firefox. You may also need to adjust your privacy settings, see below.
When I try to login a message immediately says my session has expired.
Your privacy settings may be set too high. The privacy setting determines how cookies are handled on your computer. If you have changed your privacy settings from the default medium setting, you will need to go back into Internet Options and change the settings back to default. The login page and password function should then operate correctly.
Cookies must be enabled to use the site. Our server uses cookies to protect the security of your NetBanking session. If you continue to have problems after enabling cookies, try a different browser like Mozilla Firefox or Google Chrome.
I can’t download my account statement.
Statement downloads use a popup window. You must adjust your browser settings to enable popups from the NetBanking site.
How much can I transfer through NetBanking?
To limit the potential impact of fraudulent transactions NetBanking is limited to $5,000 per day. To increase this amount you will need to use enable a security token to access your account. Find out more by calling us on 1300 360 744 or 02 6672 2744 between 9.00am and 5.00pm Monday, Tuesday, Thursday and Friday, and 9.30am and 5.00pm Wednesday (Public Holidays excepted).
Still experiencing difficulties?
If you are still experiencing difficulties using NetBanking, please call us on 1300 360 744 or 02 6672 2744
Latest Security Alerts
We want you to feel safe, secure and in control. Visit the SCCU Security Centre to learn more about safeguarding your data and what we’re doing to protect you, your accounts and your money.
SCCU Security Centre
