FAQ's
Below are some helpful frequently asked questions to help you get started. If you need any further assistance, please feel free to call our team on 1300 360 744, pop into a Financial Service Centre or Contact Us using the below.
Mobile App
Add and Edit Payees and Biller details
When viewing your accounts, select ‘Manage Payees’ in the ‘Payments’ menu, tap the Payee or Biller you’d like to edit and follow the prompts.
View SCCU Products
Select the Products tile to view information about SCCU products and services.
Savings Goal
Saving for a holiday? A wedding? A new home? Set up a savings goal and stay on track!
My Face ID no longer works on this upgrade
When downloading new Version, you will need to uninstall and re-install the App, as Face-ID is now a separate feature and setting.
How do I know if I’m logged in
If your welcome screen says “Welcome name” with a last login time and date, and a ‘logout’ button you are logged in – simply navigate to the main menu or quick access buttons at the bottom of the screen to manage your banking.
I cannot progress past the ‘login’ page
Try to uninstall and re-install the App. If this does not fix the error please call our customer service centre. This error is occurring primarily for customers with an Alphanumeric (SURNAMEXX) rather than a numeric login (Customer Number).
Do I need my customer number and password to reinstall?
Yes, you will need your Netbanking login details. You can call our customer service centre if you’re having any trouble with logins
Latest Security Alerts
We want you to feel safe, secure and in control. Visit the SCCU Security Centre to learn more about safeguarding your data and what we’re doing to protect you, your accounts and your money.
SCCU Security Centre
