Manage your accounts in one place, on the go
Features & Benefits
- Simple, secure access to your money
- View your account details, balances and payments at a glance
- Pay bills quickly and easily
- Add an extra level of security to your online transactions with a one time password (token or SMS)
Need more information?
Products issued by Southern Cross Credit Union Ltd.
Any advice given is of a general nature only and is not based on any consideration of your objectives, financial situation and needs. To decide if a product is right for you, please read carefully the Product Disclosure Documents.
Frequently Asked Questions
If you are experiencing problems using NetBanking the information below may help solve your problem. If not, give us a call on 1300 360 744 or 02 6672 2744.
I've forgotten my password.
You will need to contact us on 1300 360 744 or 02 6672 2744 between 8.30 am and 5.00 pm Monday to Friday (Public Holidays excepted). You’ll be provided with a temporary password. To restore complete security you will be required to change the temporary password on your first visit to the site.
Can I open accounts online?
Yes, you can open Christmas Club, NetSaver and Bonus Saver accounts online via NetBanking. Once you have logged in simply go to Accounts in the top menu, select New Savings Account and follow the instructions.
I need to activate my debit card.
You can now activate your debit card online. Log in to NetBanking and go to Services & Help in the Top Menu, select Card Activation and enter the details of your card
When I go to the login page, it just comes up blank. How can I login?
Try using a different browser, for example, Mozilla Firefox. You may also need to adjust your privacy settings, see below.
When I try to login a message immediately says my session has expired.
Your privacy settings may be set too high. The privacy setting determines how cookies are handled on your computer. If you have changed your privacy settings from the default medium setting, you will need to go back into Internet Options and change the settings back to default. The login page and password function should then operate correctly.
I can't download my account statement.
Statement downloads use a popup window. You must adjust your browser settings to enable popups from the NetBanking site.
How much can I transfer through NetBanking?
To limit the potential impact of fraudulent transactions NetBanking is limited to $5,000 per day. To increase this amount you will need to use enable a security token to access your account. Find out more by calling us on 1300 360 744 or 02 6672 2744 between 9.00am and 5.00pm Monday, Tuesday, Thursday and Friday, and 9.30am and 5.00pm Wednesday (Public Holidays excepted).
Still experiencing difficulties?
If you are still experiencing difficulties using NetBanking, please call us on 1300 360 744 or 02 6672 2744.