Jasmine Wark

Jasmine Wark brings local knowledge and a passion for exceptional customer service to her role as Customer Service Centre Manager.

Her previous experience working as one of our Customer Service Specialists gives her the ability to expand her contribution to the business while supporting her team. Local to the Tweed Valley with a career rooted in hospitality, Jasmine transitioned to the financial services sector to embrace new challenges while staying true to her love for helping people.

As a leader in customer service, Jasmine oversees the daily operations of SCCU’s Customer Service Centre, ensuring seamless banking experiences for customers. She empowers her team to deliver unparallel customer support, build lasting relationships, and uphold SCCU’s values of trust, care and responsibility with the driver of people and conversations at the core of everything we do. Her hands-on approach ensures that each customer interaction reflects SCCU’s commitment to personalised, people-centred service.

What I love about our Customer Service Centre is the personal connections we build with customers.

Jasmine’s journey at SCCU began as a Customer Service Specialist, where her knack for creating meaningful connections with customers encouraged her growth. Many of these customers, who rely on SCCU for their everyday banking needs, now benefit from the leadership and expertise she brings as Manager. Her dedication to operational excellence and customer satisfaction shines as she guides her team to exceed expectations.

As a former SCCU customer herself, Jasmine deeply resonates with the values and vision to provide responsive and relevant banking. In her spare time, she enjoys family outings to the beach with her husband and two children or catching up with friends. Jasmine is proud to lead a team that exemplifies community-focused banking, fostering trust and genuine connections every day.