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Corporate Social Responsiblity

How we create and preserve value for our customers, our people, our community and the environment

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 Our Corporate Social Responsiblity statement guides the creation and preservation of value for customers, our people, the environment and our community.

Our approach to Corporate Social Responsibility is based on five principles:

  • Commitment to Customers
    Our commitment to our customers is expressed in our mission statement:
    ‘to help our customers, our people and our community realise their dreams for the future.’
    We aim to achieve this mission by providing value to our customers through the delivery of competitively priced product and services, delivered by dedicated, professional people.

  • Commitment to Employees
    Our commitment to our team is critical to our success. We provide a supportive, safe and respectful work environment where learning and development are supported as an integral part of employment conditions. Our employment conditions and benefits enable us to attract good people, build our experience and knowledge base and provide opportunities for our team to develop their skills. We maintain high standards in the areas of equal employment opportunities, diversity, employee satisfaction, recruitment and retention, training, work health and safety, health and wellbeing strategies and remuneration

  • Commitment to Community
    Southern Cross Credit Union has contributed to the community since our inception in 1966. This contribution is made via direct community support, good corporate citizenship, ethical behaviour and generating value within the Northern Rivers economy. Learn more about our commitment to our Community here.

  • Commitment to the Environment
    We act responsibly to minimise and offset the impact of our operations on water and energy consumption, the use of raw materials, including paper, and choice of company vehicles. We take steps to improve our environmental impact through participation and support of environmental initiatives aimed at reducing our footprint.

  • Commitment to Corporate Governance
    We’re committed to maintaining a transparent and accountable approach to corporate governance across all areas of our organisation. This is supported through robust governance frameworks in the areas of Risk, Compliance and Finance. We’re dedicated to conducting business in strict compliance with applicable laws and with the highest standards of personal and corporate integrity. These standards are defined in the Customer Owned Banking Code of Practice.
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