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Tweed City 3Following a successful period of growth and expansion and the opening of its Corporate Service Centre in Kingscliff, Southern Cross Credit Union will soon open the first of their new Financial Service Centres in Tweed City. The opening continues their strategic investment in service channels to meet the changing needs of customers and the community.

The project team at SCCU, led by CEO Stuart Edwards, were guided by their belief in building and maintaining meaningful relationships with their customers.

“At a time when many financial institutions are working on delivering new branch concepts and digitising the in branch customer experience, we’re making a deliberate shift away from this to put one thing first – people.”

As part of our 50 year celebrations, Southern Cross Credit Union offered local community organisations the opportunity to apply for one of three $5,000 Community Grants. Winners were decided based on community votes and specific judging criteria. CEO Stuart Edwards was overwhelmed by the tremendous response.

“We received 52 applications from community groups and events throughout our region, attracting thousands of votes in branch and online. It was an extremely difficult task to select our three recipients as all applicants undertake extremely important work in our community. “

The recipients of the community grants are Liberation Larder for their Byron Festival Food Waste Project, Community Owned Renewable Energy Mullumbimby (COREM) to install solar panels on the Brunswick Valley Rescue building and Big Scrub Orchestra a dynamic creative arts education program for students at Dunoon and Whian Whian Public Schools.

SCCU supports RosiesTonight more than 20,000 Queenslanders are homeless. Nearly half are women, and over 40% are aged 25 or under, and more than 3,500 are kids under 12. Rosies offers unconditional acceptance and friendship to people who are marginalised within our community.

The team at Southern Cross Credit Union have donated non-perishable food items to support Rosies in their outreach work this Christmas. Using donations from the community, Rosies puts together hampers and distributes them to those most in need.

The donation from SCCU was coordinated by John Cutler, Head of Premium Banking.

Southern Cross Credit Union has been announced as a finalist in the category of Best Mutual and Best Secured Personal Loan Lender categories in the 2017 Australian Lending Awards.

“Being a finalist in the category of Best Mutual is a credit to our team of dedicated individuals who go above and beyond to deliver a five star banking experience to our customers”, said CEO Stuart Edwards.

Customer wins big in 50 year celebrationsTo celebrate 50 years of Community Banking, all of our valued customers were entered into a draw to win a Volkswagen Polo.

Out of around 18,500 entries, Pottsville resident Michael Klatt was announced as the lucky winner. Michael has been a customer for more than 20 years and we could not be happier to present him with a new car.

On being told he had won the competition Michael was overcome with emotion. It means a lot to us to be able to positively impact the lives of our customers and their families.

 

Image: CEO Stuart Edwards presents the keys to the Volkswagen Polo to customer Michael Klatt

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