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Financial Assistance

Need financial assistance? We're here to help

At Southern Cross Credit Union we understand our customers may suffer temporary periods of financial hardship.

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Despite your best intentions, situations can occur without notice that are beyond your control which may make it difficult for you to meet your loan or overdraft payments. We encourage you to contact us without delay so we can work with you during this time. We have professional Customer Service Specialists who can tailor assistance to suit your individual circumstances.

Financial Hardship circumstances can vary. We assess all situations on a case by case basis. Examples of Financial Hardship circumstances include:

  • Injury or illness
  • Unemployment or loss/reduction of income 
  • Divorce or relationship breakdown
  • Natural disaster

For more information regarding Financial Hardship Assistance or to discuss your circumstances please contact your local branch or call 1300 360 744.  

Need further assistance?

Free Financial Counselling Services are also available if you are experiencing financial difficulties through the Australian Securities & Investments Commission.

Visit www.moneysmart.gov.au or call 1800 007 007. These services may be able to help you manage in the short term to prevent future difficulties and allowing you to gain control of your financial affairs.

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