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Southern Cross Credit Union is located in the heart of the Northern Rivers of NSW, with branches situated from Tweed Heads to Lismore. Our aim is to be the first choice for easy to understand banking. As a customer owned institution, everything we do is designed to provide our customers with personalised, star service.

We're always on the look out for talented people. If you're interested in joining our team, find out how to apply.

Who we are

Southern Cross Credit Union is a 100% customer owned and an award winning financial institution located in the heart of the Northern Rivers region of NSW. We have proudly been a part of this community since 1966, making us one of the longest established local businesses in the region.

A growing and progressive organisation, we have been recognised for three years running as the winner of the Excellence in Professional Service in our region.

Due to our continued growth we are currently seeking expressions of interest to join Southern Cross Credit Union in Lending Specialist roles. Use your lending experience to take the next step in your career and be part of our exciting future.

Who we're looking for

We are looking for self-motivated and highly organised individuals to proactively generate growth in our lending portfolio. A key customer focused role you will be responsible for the provision of an exceptional lending service to our customers developing long term relationships by truly understanding their needs, budgets and lifestyles. In addition to;

  • Driving business development activities to support growth initiatives;

  • Managing the end-to-end lending process from interview to settlement ensuring regular contact is made with the customer to deliver exceptional service and to support their ongoing needs;

  • Being a leader in community involvement by joining and being an active participant in community organisations where potential borrowers are likely to participate.

    Skills / Attributes

  • Minimum 5 years' experience in a similar role in Financial Services / Banking Industry with proven results against targets.

  • Ability to demonstrate experience and resilience in managing a successful client facing sales and service role within the financial services industry.

  • Demonstrated ability to engage referral partners including a branch network.

  • Demonstrated ability to influence and negotiate to deliver strong results

  • Confident communicator with ability to build genuine rapport with customers over the phone as well as in person

  • Display a high level of motivation and personal initiative.

  • High degree of attention to detail

    How to apply:

Apart from being rewarded financially, you will also have access to a full suite of employee tailored banking and     financial products, as well as opportunity for professional development, cross skilling and progression.

    To apply send your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it. or hit ‘apply now’.

     Please note only successful candidates will be contacted.

  • – Sales through Service Culture

  • Permanent Full Time and Part Time Opportunities
  • Retail Banking – Sales through Service Culture

Are you interested in joining Southern Cross Credit Union? We have an exciting opportunity for dedicated Customer Service Specialist to join our team at multiple locations across the Norther Rivers region. 

Who we are looking for

We are looking for energetic people with a passion for delivering exceptional customer service. In addition to this, you will also have:

  • Minimum of 2 years experience in a similar role 
  • Experience in a retail banking or sales environment desirable
  • Demonstrated ability to interact with clients face to face, in a sales and service based business 
  • Great communication skills with ability to build genuine rapport with customers
  • Ability to demonstrate your flexibility and work as part of a team
  • Display a high level of motivation and personal initiative

What you'll do

Reporting to the Financial Service Centre Manager, you'll be responsible for:

  • Providing an end to end experience for all customers
  • Providing advice and assisting customers with their banking and insurance needs
  • Developing a deep understanding of our customers circumstances and financial needs, in a friendly and professional way
  • Promoting products and services whilst exploring customer needs
  • Actively seeking referrals for new business from existing customers
  • Actively communicating with your team and Manager to identify any areas for business improvement
  • Working together with your team to deliver an exceptional standard of service.

How to apply

To be eligible to apply for this position you must have the right to live and work in Australia.

Forward your application, including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

 Please note only successful applicants will be contacted.

 
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