careers header icon

Career Opportunities

View our current vacancies

find out more

Southern Cross Credit Union is located in the heart of the Northern Rivers of NSW, with branches situated from Tweed Heads to Ballina. Our aim is to be the first choice for easy to understand banking. As a customer owned institution, everything we do is designed to provide our customers with personalised, star service.

Our people are our greatest asset. If you’re interested in joining our team, we would love to hear from you!

  • Retail Banking / Business Development
  • Permanent Full Time
  • Mullumbimby NSW

We currently have an exciting opportunity to join our team as a Home Loan Specialist and to be part of our exciting future.  

Your knowledge, energy and passion for delivering exceptional service and working as part of a team will drive you to achieve your KPI’s, contributing to the success of the organisation.

We will help you by supporting your personal and professional development and offering opportunities for progression within our organisation.

Primary Responsibilities

This role is responsible for the provision of an exceptional lending service to customers. This is a key customer facing role with a core objective to proactively generate growth in the SCCU lending portfolio, marketing, promotion and referral of SCCU product and services, ensuring the overall profitability and establishing a positive trend in line with SCCU’s strategy.

  • Develop relationships with customers by ensuring knowledge of customers’ business, industry and banking needs.
  • Assist the customer to determine the optimal product utilisation through needs based sales techniques.
  • Ensure regular contact is made with the customer throughout the lending process and ensure customer is introduced to the key team member for any fulfilment or ongoing non lending needs.
  • Be a leader in community involvement by joining and being an active participant in community organisations where potential borrowers are likely to participate.
  • Develop business development activities to support growth initiatives.
  • Develop and maintain financial acumen on customer and  financial documentation associated with lending submissions.
  • Sale of all lending products including (personal, mortgage) and associated lending administration.
  • Achieve set KPIs to contribute to organisational growth and continued service to our customers.
Skills / Attributes
  • Minimum 5 years’ experience in a similar role and operational background in Financial Services / Banking Industry with proven results against targets.
  • Ability to demonstrate experience and resilience in managing a successful client facing sales and service role within the financial services industry.
  • Ability to demonstrate excellent sales skills.
  • Demonstrated ability to engage referral partners including a branch network.
  • Natural ability to communicate with and influence others at all levels within the organisation and in the commercial arena.
  • Well-developed verbal and written communication skills.
  • Proven ability to develop and maintain effective networks with customers and industry colleagues.
  • Display a high level of motivation and personal initiative.
How to apply:

To be eligible to apply for this position you must have the right to live and work in Australia.

Forward your application including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Casual
  • Retail Banking -  Sales through Service Culture
  • Northern NSW -  Lismore to Tweed Heads

We currently have an exciting opportunity to join our relief Customer Service Team on a casual basis and to be part of our exciting future.  

Your knowledge, energy and passion for delivering exceptional service and working as part of a team will drive you to achieve your KPI’s, contributing to the success of the organisation.

We will help you by supporting your personal and professional development and offering opportunities for progression within our organisation.

 

Does this sound like you?

Your flexibility, knowledge, energy and passion for delivering exceptional sales through service results and working as part of a team will drive you to achieve your KPI’s, contributing to the success of the organisation.

We will help you by supporting your personal and professional development and offering opportunities for progression within our organisation.

Primary Responsibilities

Working across a number of branches and our contact centre, this role is responsible for providing exceptional service and building strong business relationships with SCCU customers to increase customer value and sales via the promotion of SCCU products, with a focus on delivering seamless service to all customers through an end to end experience.

  • Provide this end to end experience for all customers by assisting with banking needs - service, maintenance and sales fulfilment;
  • Provide well-informed advice to customers on all products and services in a personable and professional way;
  • Ensure the referral of lending products to customers by maintaining an up-to-date knowledge of all lending products;
  • Ensure efficient control of cash, with accuracy;
  • Promote customer growth by the execution of marketing strategies and campaigns and the provision of exceptional customer service;
  • Actively communicates with team to identify any areas for improvement or to discuss what is working well in generating increased sales and service;
  • Ensure a high degree of confidentiality and security is maintained at all times.
Skills / Attributes
  • Minimum 3 years’ experience in a similar role in the retail banking industry or in a sales and retail environment.
  • Experienced in retail environment with proven results against targets.
  • Ability to demonstrate experience and resilience in interacting in a client facing sales and service business.
  • Confident communicator with ability to build genuine rapport with customers.
  • Display a high level of motivation and personal initiative.
How to apply:

To be eligible to apply for this position you must have the right to live and work in Australia.

Forward your application including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

Scroll To Content
Go To Top