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Southern Cross Credit Union is located in the heart of the Northern Rivers of NSW, with branches situated from Tweed Heads to Ballina. Our aim is to be the first choice for easy to understand banking. As a customer owned institution, everything we do is designed to provide our customers with personalised, star service.

Our people are our greatest asset. If you’re interested in joining our team, we would love to hear from you!

  • Permanent Full Time
  • Retail Banking
  • Lismore NSW

We currently have an exciting opportunity to lead the team at our Lismore branch. You will help drive and shape our new direction and be part of our exciting future, taking ownership of the service experience and focussing on quality needs based sales conversations.

Who we are looking for

Your knowledge, energy and passion for leading an exceptional sales through service culture, coaching and  working as part of a team will drive you to achieve your KPI’s, contributing to the success of the organisation.

We will help you by supporting your personal and professional development and offering opportunities for progression within our organisation.

  • Minimum 5 years’ experience in a similar role and operational background in Financial Services / Retail Banking Industry preferred.
  • Experienced customer service and sales leader with proven results against targets.
  • Experienced lender with proven results against targets for both Personal Lending and Insurance products.
  • Ability to demonstrate experience and resilience in managing a successful client facing sales and service business within the financial services industry.
  • Demonstrated exceptional organisational and people management skills with the ability to inspire high performance and engage a team to commit to achieving and exceeding set sales targets.
  • Excellent written and verbal communication skills, with the abiklity to build genuine rapport with customers and the community.
  • Ability to display a high level of motivation and personal initiative.
  • Certificate IV or Diploma in Finance preferable.

What you'll do

This role is responsible for leading the Branch with a focus on delivering a seamless service to all customers through an end to end experience.

  • Drive customer loyalty and deepening of relationship through a sales force that is empowered to explore customer need and improve share of wallet;
  • Lead from the front, actively engaging customer and developing Customer Service Specialist needs based conversations through live observation, coaching and daily feedback;
  • Responsible for building a sales through service culture and delivering sales outcomes in line with agreed annual budgets;
  • Promote the effective use of Customer Relationship Management tools and systems to increase business performance and customer product fulfilment;
  • Actively promote the brand in the local business community by being involved in local events and networking opportunities to improve business outcomes;
  • Manage the operations of the Service Centre, motivating and coaching the team, ensuring effective roster management to enable professional and efficient service to customers;
  • Responsible for the telephone promotion and marketing of the organisation in the area, leveraging Referrer Rewards Programs within the local community to drive referral business and maintaining these relationships to ensure business growth;
  • Enhance the sale of lending products to customers by maintaining an up-to date knowledge of all lending products and through delivering efficient and professional lending advice;
  • Promote customer growth by the execution of marketing strategies and campaigns and the provision of excellent customer service;
  • Proactively addressing customer feedback and feedback received via marketing channels i.e.: mystery shoppers; Net Promoter Score;
  • Actively support and help to drive change initiatives and transformation activities.

How to apply:

To be eligible to apply for this position you must have the right to live and work in Australia.

Forward your application, including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

  • – Sales through Service Culture

  • Permanent Full Time, Part Time and Casual Opportunities
  • Retail Banking – Sales through Service Culture
  • Northern Rivers, NSW

We currently have an exciting opportunity for dedicated Customer Service Specialists to join our team at multiple locations across the Norther Rivers region. 

Who we are looking for

We are looking for energetic people with a passion for delivering exceptional customer service. In addition to this, you will also have:

  • Minimum of 2 years experience in a similar role 
  • Experience in a retail banking or sales environment desirable
  • Demonstrated ability to interact with clients face to face, in a sales and service based business 
  • Great communication skills with ability to build genuine rapport with customers
  • Ability to demonstrate your flexibility and work as part of a team
  • Display a high level of motivation and personal initiative

What you'll do

Reporting to the Branch Manager, you'll be responsible for:

  • Providing an end to end experience for all customers
  • Providing advice and assisting customers with their banking and insurance needs
  • Developing a deep understanding of our customers circumstances and financial needs, in a friendly and professional way
  • Promoting products and services whilst exploring customer needs
  • Actively seeking referrals for new business from existing customers
  • Actively communicating with your team and Manager to identify any areas for business improvement
  • Working together with your team to deliver an exceptional standard of service.

How to apply

To be eligible to apply for this position you must have the right to live and work in Australia.

Forward your application, including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 
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