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Southern Cross Credit Union is located in the heart of the Northern Rivers of NSW, with branches situated from Tweed Heads to Lismore. Our aim is to be the first choice for easy to understand banking. As a customer owned institution, everything we do is designed to provide our customers with personalised, star service.

We're always on the look out for talented people. If you're interested in joining our team, find out how to apply.

We currently have an exciting opportunity to lead the team at our Mullumbimby Branch. You will help drive and shape our new direction and be part of our exciting future, taking ownership of the service experience and focusing on quality needs based sales conversations.

Does this sound like you?

Your knowledge, energy and passion for leading an exceptional customer centric culture, coaching and working as part of a team will drive you to achieve, contributing to the success of the organisation.

We will help you by supporting your personal and professional development and offering opportunities for progression within our organisation.


  • Experience in a similar role and operational background in Financial Services/Retail Banking Industry, preferred.
  • Demonstrated exceptional organisational and people management skills with the ability to inspire high performance
  •  Ability to demonstrate results achieved against performance based objectives. 
  • Excellent written and verbal communication skills, with the ability to build genuine rapport with customers and the community.
  • Ability to display a high level of motivation and personal initiative.
  • Certificate IV or Diploma in Finance preferable.

Primary Responsibilities

This role is responsible for leading the Service Centre with a focus on delivering a seamless service to all customers through an end to end experience.

  • Drive customer loyalty and deepening of relationship through a sales force that is empowered to explore customer needs;
  • Lead from the front, actively engaging customer and developing Customer Service Specialist needs based conversations through live observation, coaching and daily feedback;
  • Promote the effective use of Customer Relationship Management tools and systems to increase business performance and customer product fulfilment;
  • Actively promote the brand in the local business community by being involved in local events and networking opportunities to improve business outcomes;
  • Enhance the sale of lending products to customers by maintaining an up-to date knowledge of all lending products and through delivering efficient and professional lending advice;
  • Promote customer growth by the execution of marketing strategies and campaigns and the provision of excellent customer service;
  • Actively support and help to drive change initiatives and transformation activities.

How to apply:

To be eligible to apply for this position you must have the right to live and work in Australia.

Forward your application, including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

 Applications close Friday 19th April.

  • – Sales through Service Culture

Who we are

Southern Cross Credit Union is a 100% customer owned and an award winning financial institution located in the heart of the Northern Rivers region of NSW. We have proudly been a part of this community since 1966, making us one of the longest established local businesses in the region.

A growing and progressive organisation, we have been recognised for three years running as the winner of the Excellence in Professional Service in our region.

Due to our continued growth we are currently seeking expressions of interest to join Southern Cross Credit Union in Lending Specialist roles. Use your lending experience to take the next step in your career and be part of our exciting future.

Who we're looking for

We are looking for self-motivated and highly organised individuals to proactively generate growth in our lending portfolio. A key customer focused role you will be responsible for the provision of an exceptional lending service to our customers developing long term relationships by truly understanding their needs, budgets and lifestyles. In addition to;

  • Driving business development activities to support growth initiatives;

  • Managing the end-to-end lending process from interview to settlement ensuring regular contact is made with the customer to deliver exceptional service and to support their ongoing needs;

  • Being a leader in community involvement by joining and being an active participant in community organisations where potential borrowers are likely to participate.

    Skills / Attributes

  • Minimum 5 years' experience in a similar role in Financial Services / Banking Industry with proven results against targets.

  • Ability to demonstrate experience and resilience in managing a successful client facing sales and service role within the financial services industry.

  • Demonstrated ability to engage referral partners including a branch network.

  • Demonstrated ability to influence and negotiate to deliver strong results

  • Confident communicator with ability to build genuine rapport with customers over the phone as well as in person

  • Display a high level of motivation and personal initiative.

  • High degree of attention to detail

    How to apply:

Apart from being rewarded financially, you will also have access to a full suite of employee tailored banking and     financial products, as well as opportunity for professional development, cross skilling and progression.

    To apply send your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it. or hit ‘apply now’.

     Please note only successful candidates will be contacted.

  • – Sales through Service Culture

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