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Southern Cross Credit Union is located in the heart of the Northern Rivers of NSW, with branches situated from Tweed Heads to Ballina. Our aim is to be the first choice for easy to understand banking. As a customer owned institution, everything we do is designed to provide our customers with personalised, star service.

Our people are our greatest asset. If you’re interested in joining our team, we would love to hear from you!

  • Be Part of a New Direction in Retail Banking
  • Leadership Opportunity
  • Tweed Heads

Our new Financial Service Centre is a place that puts people and conversations at the heart of the experience, because we believe the future of banking is in people and relationships.

The team at the Financial Service Centre includes high performance specialists with a deep understanding of our financial products and services. These specialists are able to service the entire banking needs of our customers without needing to refer them elsewhere in the organisation.

You will help drive and shape our new direction in retail banking and be part of our exciting future. Taking on the management of our Financial Service Centre, your experience as a leader, with a focus on people development and your demonstrated ability to drive a sales through service culture will enhance the service experience through quality, needs based sales conversations.

This exciting role will be responsible and recognised for:

  • Driving customer loyalty and deepening the relationship by leading a sales force that is empowered to explore customer needs and improve share of wallet;
  • Actively promoting the brand in the local business community by being involved in local events and networking opportunities;
  • Managing the operations of the Financial Service Centre, motivating and coaching the team, effective leadership to enable professional service to customers;
  • Actively supporting and helping to drive change initiatives and transformation activities.

To be successful you will:

  • Have experience in a similar role with strong leadership skills;
  • Have a sound understanding of the banking / financial regulatory environment;
  • Be able to demonstrate your ability to deliver an exception customer experience whist achieving results against targets in both personal lending and insurance products;
  • Have the ability to build genuine rapport with customers and the community;
  • Display a high level of integrity, motivation and personal initiative; and
  • Hold a certificate IV or Diploma in Finance (preferable).
How to apply:

To be eligible to apply for this position you must have the right to live and work in Australia.

Forward your application including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

Applications close Monday 21 August 2017.

  • – Sales through Service Culture

  • SME Lending / Relationship Management / Business Development
  • Join our growing organisation
  • NSW Northern Rivers and Gold Coast

Stand out from the crowd and make this role your own. Use your Home or SME lending experience and established network to help grow our portfolio. This exciting opportunity will suit an energised and motivated individual with a genuine desire to assist our customers with their small to medium business lending needs and grow our loan portfolio.

Does this sound like you?

You will be responsible and recognised for managing and growing the existing small business loan portfolio, ensuring the provision of a high quality lending service to customers. This customer facing role will ensure the overall profitability of the portfolio, establishing a positive trend in line with SCCU’s strategy by proactively generating growth by sales, marketing, promotion and referral of SCCU product and services. As an active leader in community organisations, where small business owners are likely to participate, you will be rewarded as the subject matter expert for products and services in the SME banking market.

To be successful you will:

  • Be able to demonstrate your success in a similar role within the Financial Services / Banking Industry.
  • Have a natural ability to communicate with and influence others at all levels within the organisation and in the SME business arena.
  • Have well-developed verbal and written communication skills.
  • Have a proven ability to develop and maintain effective networks with customers and industry colleagues.
  • Display a high level of motivation and personal initiative.

How to apply:

To be eligible to apply for this position you must have the right to live and work in Australia.

Please forward your application including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

Applications close Monday 21 August 2017.

 
  • Newly created role, based at our Corporate Service Centre in Kingscliff
  • Make your mark and be responsible for establishing our Broker offering
  • Utilise your extensive experience and network
  • Deliver exceptional sales results and provide sales support

Supporting the next phase of our growth, you will be responsible for the start-up of this exciting new direction within the ever changing landscape of Northern NSW and South East Queensland.

You will help drive and shape our new direction and be part of our exciting future. Taking ownership of this newly created role, you will be an experienced business development manager with an established network of financial brokers, offering a personalised strategic partnership to build SCCU’s competitive edge in home, personal and business lending products and services.

This exciting role will be responsible and recognised for:

  • Proactively building and managing a high-value, high performing panel of Mortgage Brokers to achieve and exceed specific lending volume targets which will contribute to the portfolios development and ongoing growth;
  • Utilising your strong understanding of the financial services industry to identify product and service opportunities to assist Brokers in operating a better business aligned to our offerings;
  • Working collaboratively with the wider business to develop solutions to bring our Broker strategy to life;
  • Developing relationships with local Brokers and aligning these relationships with our commitment to the local communities in which we operate;
  • Utilising your strong credit knowledge and relationship skills to communicate effectively with both internal and external stakeholders.

Skills and Attributes

  • Experience in a similar role with a strong lending and sales background is a must;
  • Have an existing network of contacts and relationships in the Broker industry;
  • Have a sound understanding of the banking / financial regulatory environment; 
  • Be able to demonstrate your ability to influence and negotiate to deliver strong results;
  • Display a high level of integrity, motivation and personal initiative.

How to apply:

To be eligible to apply for this position you must have the right to live and work in Australia.

Please forward your application including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

 
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