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Southern Cross Credit Union is located in the heart of the Northern Rivers of NSW, with branches situated from Tweed Heads to Ballina. Our aim is to be the first choice for easy to understand banking. As a customer owned institution, everything we do is designed to provide our customers with personalised, star service.

Our people are our greatest asset. If you’re interested in joining our team, we would love to hear from you!

  • Permanent Full Time
  • Retail Banking
  • Lismore

We currently have an exciting opportunity to lead the team at our Lismore branch. You will help drive and shape our new direction and be part of our exciting future, taking ownership of the service experience and focussing on quality needs based sales conversations.
 
Does this sound like you?

Your knowledge, energy and passion for leading an exceptional sales through service culture, coaching and  working as part of a team will drive you to achieve your KPI’s, contributing to the success of the organisation.

We will help you by supporting your personal and professional development and offering opportunities for progression within our organisation.

Primary Responsibilities

This role is responsible for leading the Service Centre with a focus on delivering a seamless service to all customers through an end to end experience.

  • Drive customer loyalty and deepening of relationship through a sales force that is empowered to explore customer need and improve share of wallet;
  • Lead from the front, actively engaging customer and developing Customer Service Specialist needs based conversations through live observation, coaching and daily feedback;
  • Responsible for building a sales through service culture and delivering sales outcomes in line with agreed annual budgets;
  • Promote the effective use of Customer Relationship Management tools and systems to increase business performance and customer product fulfilment;
  • Actively promoting the brand in the local business community by being involved in local events and networking opportunities to improve business outcomes;
  • Manage the operations of the Service Centre, motivating and coaching the team, ensuring effective roster management to enable professional and efficient service to customers;
  • Responsible for the telephone promotion and marketing of the organisation in the area, leveraging Referrer Rewards Programs within the local community to drive referral business and maintaining these relationships to ensure business growth;
  • Enhances the sale of lending products to customers by maintaining an up-to date knowledge of all lending products and through delivering efficient and professional lending advice;
  • Promote customer growth by the execution of marketing strategies and campaigns and the provision of excellent customer service;
  • Proactively addressing customer feedback and feedback received via marketing channels i.e.: mystery shoppers; Net Promoter Score;
  • Actively support and help to drive change initiatives and transformation activities.
Skills / Attributes
  • Minimum 5 years’ experience in a similar role and operational background in Financial Services / Retail Banking Industry preferred.
  • Experienced customer service and sales leader with proven results against targets.
  • Experienced lender with proven results against targets for both Personal Lending and Insurance products.
  • Ability to demonstrate experience and resilience in managing a successful client facing sales and service business within the financial services industry.
  • Demonstrated exceptional organisational and people management skills with the ability to inspire high performance and engage a team to commit to achieving and exceeding set sales targets.
  • Excellent written and verbal communication skills, with the abiklity to build genuine rapport with customers and the community.
  • Ability to display a high level of motivation and personal initiative.
  • Certificate IV or Diploma in Finance preferable.
How to apply:

To be eligible to apply for this position you must have the right to live and work in Australia.

Forward your application including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • – Sales through Service Culture

  • Permanent Full Time
  • Lending Specialist - Contact Centre
  • Kingscliff

We currently have an exciting opportunity for a Personal Banking Specialist in our brand new Contact Centre. You will help drive and shape our new direction and be part of our exciting future.

Does this sound like you?

Your knowledge, energy and passion for delivering exceptional sales and personal lending through service and working as part of a team will drive you to achieve your KPI’s, contributing to the success of the organisation.

We will help you by supporting your personal and professional development and offering opportunities for progression within our organisation.

Primary Responsibilities

This role is responsible for providing exceptional service and building strong relationships with SCCU customers to increase customer value and sales via the promotion of SCCU products, including lending, delivering a seamless service to all customers through a one call resolution.

  • Manage the personal lending process from start to finish and identify a suitable lending solution;
  • Ensure completion and accuracy of loan applications; conducting the appropriate level of due diligence when assessing an applications, including the analyse of financials;
  • Engage with clients, colleagues with a high level of professionalism throughout the transaction and post settlement;
  • Promote products and services whilst exploring customer needs through a detailed needs based sales approach using tools provided;
  • Ensure comprehensive usage of CRM Tool (P&R), managing customer information and task to understand customer interactions, patterns and needs and aid in cross selling of products;
  • Ensure a high degree of confidentiality and security is maintained at all times;
  • Create and maintain on-going relationships with clients and key stakeholders;
  • Provide an end to end experience for all customers assisting with banking needs, service and maintenance, insurance enquiries and sales and general enquires promoting a one call resolution;
  • Ensure the referral of lending products to customers by maintaining an up-to-date knowledge of all lending products, policies and compliance regulations;
  • Actively seek referrals for new business from existing customers;
  • Actively promote SCCU as a community member and leader in community banking.
Skills / Attributes
  • Minimum 2 years’ experience in a similar role within the retail banking industry or a Contact Centre.
  • Demonstrated knowledge of home and personal lending processes, with proven results against targets.
  • Demonstrated eye for detail.
  • Ability to work within a team to achieve results.
  • Excellent verbal communication skills, with the ability to build genuine rapport with customers over the phone.
  • Display a high level of motivation and personal initiative.
How to apply:

To be eligible to apply for this position you must have the right to live and work in Australia.

Forward your application including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Casual
  • Retail Banking – Sales through Service Culture
  • Northern NSW

We currently have an exciting opportunity to join our relief Customer Service Team on a casual basis and to be part of our exciting future.  

Your knowledge, energy and passion for delivering exceptional service and working as part of a team will drive you to achieve your KPI’s, contributing to the success of the organisation.

We will help you by supporting your personal and professional development and offering opportunities for progression within our organisation.

 

Does this sound like you?

Your flexibility, knowledge, energy and passion for delivering exceptional sales through service results and working as part of a team will drive you to achieve your KPI’s, contributing to the success of the organisation.

We will help you by supporting your personal and professional development and offering opportunities for progression within our organisation.

Primary Responsibilities

Working across a number of branches, this role is responsible for providing exceptional service and building strong business relationships with SCCU customers to increase customer value and sales via the promotion of SCCU products, with a focus on delivering seamless service to all customers through an end to end experience.

  • Provide this end to end experience for all customers by assisting with banking needs - service, maintenance and sales fulfilment;
  • Provide well-informed advice to customers on all products and services in a personable and professional way;
  • Ensure the referral of lending products to customers by maintaining an up-to-date knowledge of all lending products;
  • Ensure efficient control of cash, with accuracy;
  • Promote customer growth by the execution of marketing strategies and campaigns and the provision of exceptional customer service;
  • Actively communicates with team to identify any areas for improvement or to discuss what is working well in generating increased sales and service;
  • Ensure a high degree of confidentiality and security is maintained at all times.
Skills / Attributes
  • Minimum 3 years’ experience in a similar role in the retail banking industry or in a sales and retail environment.
  • Experienced in retail environment with proven results against targets.
  • Ability to demonstrate experience and resilience in interacting in a client facing sales and service business.
  • Confident communicator with ability to build genuine rapport with customers.
  • Display a high level of motivation and personal initiative.
How to apply:

To be eligible to apply for this position you must have the right to live and work in Australia.

Forward your application including a cover letter and an up to date copy of your resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

Applications close Friday 14 April 2017.

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