Our Promise To You
We pledge to always put our customers first
Our Promise to You
Southern Cross Credit Union is committed to delivering star service to our customers. Our aim is to help our customers, community and people realise their dreams for the future.
We adhere to the Customer Owned Banking Code of Practice and pledge to always put our customers first.
Customer Owned Banking Code of Practice
The Code contains 10 promises outlining our commitment to you.
- We will be fair and ethical in our dealings with you
- We will focus on our customers
- We will give you clear information about our products and services
- We will be responsible lenders
- We will deliver high customer service and standards
- We will deal fairly with any complaints
- We will recognise customers' rights as owners
- We will comply with our legal and industry obligations
- We will recognise our impact on the wider community
- We will support and promote this Code of Practice.