Southern Cross Credit Union (SCCU) opened the doors to their new Murwillumbah Financial Service Centre on Monday December 3rd and locals are already talking.CEO Stuart Edwards mentioned "Far from a traditional bank branch, a key objective of our design was to create an environment where people feel comfortable within a space that reflects the beauty and diversity of our Northern Rivers region. We set out to create an environment that doesn't just reflect the community, but becomes part of the community.
At a time when financial institutions are heavily focussed on digitising the in-branch customer experience, our focus has been the opposite, to put people, relationships and conversations first. This is how we get to know, understand and support our customers. The feedback we have received so far has been overwhelmingly positive and reinforces to us that this is the way forward."
The team at the new Murwillumbah Financial Service Centre includes high-performance specialists with expertise in all of SCCU's products. These specialists are able to help identify and service your entire banking needs, without having to refer you elsewhere in the organisation.
"We consider this a key competitive advantage in today's environment, and is the kind of personalised service consumers are demanding", Mr Edwards said. The new Murwillumbah Financial Service Centre is the latest to be implemented after Ballina and Byron Bay were completed earlier this year.
"We are constantly trying to improve the service we deliver our customers, and through our new Financial Service Centres, we will be better placed to provide our community and customers with market leading, five-star service and products" Mr Edwards Said.
"After all, Southern Cross Credit Union is about Banking that Works for You".