Corporate and Social
Responsibility Commitment

Our Social Responsibility statement informs how we create and maintain value for our customers, team members, our community and environment.

  • Our Commitment to Customers

    At SCCU we are all about supporting you through all your financial life stages, and our business vision to providing responsive and relevant banking  reflects our commitment to our customers and community.

    We seek to understand their current and future needs to assist in improving financial well-being, request feedback and strive to offer exceptional service at every touch point. We are genuine in our approach to ensure our customers are valued and truly matter.

  • Our Commitment to Our Team Members

    We’re committed to providing a supportive, safe and respectful work environment where learning and development opportunities are embraced.

    Our employment conditions and benefits are designed to attract good people, build our experience and knowledge base and provide opportunities for our team to develop their skills and careers. We commit to maintaining high standards in the areas of equal employment opportunities, diversity, employee satisfaction, recruitment and retention, training, health and wellbeing strategies and remuneration.

    Our goal to be an employer of choice in the place we all call home.

  • Our Commitment to Our Community

    We’re committed to the people, place and spirit that form our community. We understand that communities comes in all sizes and work hard to support everyday people and grass roots groups, through to regional causes and national programs.

    We seek to form true partnerships and use our network to connect others for the betterment of all. As a local business, we are a reflection of those around us, helping support the place we call home with monetary and in-kind support that makes a difference.

  • Our Commitment to Sustainability

    We’re committed to making a positive impact for a more sustainable future and demonstrate what it means to care about people and place, through actions that reflect our mutual ethos. We seek to continuously grow our knowledge, inspire others and share our progress in addressing the environmental, social and economic challenges that are most material to our people, customers and communities.

  • Our Commitment to Corporate Governance

    We’re committed to maintaining a transparent and accountable approach to corporate governance across all areas of our organisation. This is supported through robust governance frameworks in the areas of Risk, Compliance and Finance. We are dedicated to conducting business in strict compliance with applicable laws and with the highest standards of personal and corporate integrity. These standards are defined in the Customer Owned Banking Code of Practice.

    In an era where data security is at the forefront of people’s minds we proactively ensure we manage people’s data appropriately including conducting regular, rigorous security and penetration testing.

     

    Constitution 2021

Our Annual Customer Satisfaction Survey Resul...

Your voice matters. As a customer-owned institution, you guide our direction—shaping how we evolve and support you through your financial life stages. Simply put, you're our compass. In this year’s Annual Customer Satisfaction Survey, we took a moment to celebrate. But only briefly, because there’s always more to be done....

Your voice matters. As a customer-owned institution, you guide our direction—shaping how we evolve and support you through your...

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Excellence in Professional Services Winners

The 2023 Tweed Regional Business Awards winners have been announced and we are humbled to be the proud recipients of the Excellence in Professional Services award. The Excellence in Professional Services Award recognises a business who demonstrates outstanding achievements in their field, and whose business has made a significant contribution...

The 2023 Tweed Regional Business Awards winners have been announced and we are humbled to be the proud recipients...

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Southern Cross Credit Union announces partner...

Southern Cross Credit Union (SCCU) expands its community reach, announcing a new partnership with Hockey Tweed and Casuarina Beach Hockey Club. It is important for SCCU to be involved in the community across different fields that are important to our region, and sport is one of those sectors we want to...

Southern Cross Credit Union (SCCU) expands its community reach, announcing a new partnership with Hockey Tweed and Casuarina Beach Hockey...

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Thank You Kingscliff for a Great Clean Up Aus...

Southern Cross Credit Union and their community partners came together on Sunday 5th March 2023, to host one major impact event for the Kingscliff community, and the results were incredible. The community came out in numbers, with over 200 volunteers, including SCCU staff, families, nippers and locals. In just under...

Southern Cross Credit Union and their community partners came together on Sunday 5th March 2023, to host one major...

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